You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation you have another 30 days to return your product. You will then receive the full order amount including shipping costs. You will only be charged the costs for the return shipment from you to our web shop. These costs amount to approximately € 6.95 per package (within the Netherlands), for the exact rates consult the website of your carrier.
Faulty product, money back guarantee
Our aim is always to make sure our customers are happy and satisfied especially in the rare event of something going wrong. If the product is faulty, or you are not satisfied then we prefer to take the product back, and then gladly send you a replacement product. This way we ensure that you always get the quality product and service that you expect from Cannabas.com. To gain your trust we offer a money back guarantee for you to try out the product to see if it works for you. We understand that a happy customer will always recommend us to other family members, friends and colleagues. This is our primary goal as we are very aware of the power of being happy.
Cancellation and / or return of our products
Het kan wel eens voorkomen dat u een bestelling retour wilt sturen. Wellicht omdat het product toch niet bevalt of misschien is er een andere reden is waarom u de bestelling toch niet zou willen hebben. Wat de reden ook is, u heeft het recht uw bestelling tot 14 dagen na ontvangst zonder opgave van reden te annuleren.
Should you want to return an order, whatever the reason, you have the right to cancel your order up to 14 days after receipt. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. You will only be charged the costs for the return shipment from you to our web shop. These costs amount to approximately € 6.95 per package (within the Netherlands), for the exact rates consult the website of your carrier.
If you use your right of withdrawal, you must return the product (s) with all delivered accessories to Cannabas.com in their original condition and packaging. Download the PDF file “herroepingsformulier”, fill it out in full, print, sign and return it with the products ordered by mail or you can send the PDF file by e-mail to: [email protected]. We will then refund the amount due within 14 days after notification of receipt of the products returned by you, provided that it is returned in good order as stated above.
If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this depreciation of the product to you. So please treat the product with care and make sure that it is well packaged when returned.
Do you want to exchange your product? Contact our customer service here.
Sometimes things do not go as planned. We recommend that you first report any issues to us by sending an email to [email protected]. where we will do our best to resolve it. If we are unable to provide a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere at this time then you are free to deposit your complaint via the European Union platform.
Thank you for your trust,